I went to the dentist on the 21 April 2012 for fillings, I phoned Momentum to get authorisation and was told that I did not need authorisation for up to 4 fillings and that I could just go to the dentist.
I had 1 filling done and after receiving a statement the other day I decided to phone the dentist and confirm that it had been paid for. To my surprise the entire amount had been rejected and so I tried to get hold of Momentum to figure out what was going on. I am on the Access option and after calling the call centre (0860 11 78 59) I was told that I had a different provider in 2012 and was given that number (0860 10 11 51). As I type this I have been sitting on the phone for about 30 minutes now with no answer.
Please sort this out, it's ridiculous that I should have to chase up payment on something as trivial as a filling.
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