I have been trying for 3 months to get a mistake corrected that a Discovery staff member caused. I've had a health check at Clicks on 8 April but Discovery never logged it on my records. I received the Vitality points for it, but Medsaver and Chronicare still show "No Health Check". This means I'm losing 15% cashback on all my purchases, since April. Furthermore Discovery linked the WRONG Dischem branch (Verdi) on Chronicare. It should be Raslouw Dischem. I've written dozens of times, and phoned, but have had no action. I even received an email stating it was corrected, yet on my profile it still does not show. WRefNo#2848570003#- -MailRef#617654593#- -MailRef#633658811#- The reference number for your query is 2893498642. We referred your query to our MedSaver Systems Department. The reference number is 2849 060619. There will be feedback in 5 to 7 working days - dated 13 May. The reference number of the inquiry is 2 851 911 953 dated 14 May. Your Vitality Check points have been captured on 8 April 2013. Your HealthyCare discount is 25% RE: -WRefNo#2851911953#- -MailRef#622164390# 24 May. But is still shows no health check done.
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