Although I understand and can respect that certain procedures need to be followed with regards to the processing of claims, I cannot understand the extremely poor attitude of personnel who works with accounts. I phoned Intercare Irene's accounts department on 10 June 2012 to enquire about a claim which the practice alleges has not been paid. I informed Bianca that the medical aid has made payment and that an enquiry should be made with the medical aid. She informed me that it is my respoinsibility to do so. I do not have an issue with that. however the way in which Bianca relayed the message was rude, condescending and totally unacceptable. She obviously does not realise that patients are clients of the practice and should be treated with respect. I have been a patient for a number of years but her attitude will make me reconsider this.
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