AfricaComplaints.com » Health & Medicine » Complaint / review: Bonitas - The worst customer service eve | #114830

Bonitas
The worst customer service eve

I have opened this medical aid in december 2012 after the consultant i spoke to said that i will be covered immediately. It is now May and im getting calls from the Dr stating that my medical aid does not want to fit the bill and i will have to pay cash my medical aid says i dont have benifits which was not explained firstly. My arguement is why would i need a medical aid if i have to end up paying cash to the Dr anyway?? i have spoken to many consultants saying that they will TRY to sort this problem out but nothing has hapened as yet all they ever say to me is that there is nothing they can do about it and i will have to pay cash. They even said that they can close this medical aid if i am not happy with the service but there is nothing they can do... Is this the service that Bonitas such a well known medical aid provides??? #highly frustrated

Date:

Company: Bonitas

Country: South Africa   City: Head office

Category: Health & Medicine

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