Up to date I have not heard an answer from them regarding benefit change. After this original mail, I've sent about 8 more mails requesting feedback... but to no avail.
On Tue Apr 23 22:13:36 2013, [Email Removed] wrote:
I wish to register Online to be able to view my Spectramed Account. The e-mail address on the security questions has changed. Please contact me urgently to amend this info or assist me to register directly via telephone conversation. I also need to change my benefit option from Spectra Azure to Spectra Capri with immediate effect as I am currently unemployed and cannot afford my current contribution.