I'm appalled at the service I'm receiving at TTS & Samsung head office. I have been more than patient, but this is the worse service I have ever received. I have now waited two weeks just to even get feedback on the process of my phone, only to be told today that it's pending approval, yesterday I was told by Samsung it doesn't show on their system. In a matter of 3 weeks, my new phone has gone in 2x and I requested a new phone. I firstly had bad service at Vodacom Moffet on Main and was then told if I go directly to Samsung, matters will be sorted out quicker. Alas, I have been put through from one person to the next. I was given a name at head office at Samsung and tried getting through to her for 2 days, left 2 messages and she did not get back to me. TTS also said they are not getting a response from her. TTS has not called me once to let me know where things are standing, and every time I was told by them they don't know what to do. I"m sorry but that's not good enough. I had to call and follow up every time and they said they were waiting on head office. Even if someone just picked up the phone to at least tell me where matters stood
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