I pre ordered a PS4 in June under the impression that this would secure an early copy of the console. As of this writing I could get the console from [URL Removed] or BT Games. Still no delivery from Phoenix Tech as the units are "Stuck at Customs".
Then I am told to be patient! Uhm, Phoenix, you need to understand your client base.By definition, anyone that pays upfront for something 6 months before hand is never going to be patient. Patient people don't pre order.
In the interest of full disclosure, Phoenix have offered a refund. But how does this help me? I simply want what I was promised. I do not need bad attitude from your support staff and I do not need to be told to be patient.
Such a pity, as up to this point in time, Phoenix have always been pretty darn good about their customer service levels.
I hope this helps someone going forward. If you want to pre order something electronic, rather give Phoenix Tech a miss. You will probably be disappointed while being told that your inability to wait is the reason for your unhappiness, and not the fact that commitments are being missed by the supplier. You may also be treated with disrespect and an unsympathetic attitude.
0 comments