I have a Samsung EcoBubble 8kg frontload washing machine which I purchased on 7 September 2012 from Makro in Port Elizabeth.
I recently started having serious problems with the machine and logged a service call with Samsung on 3 May 2013. Reference number for call of service was 7111995036 and then a service order was issued the same day.. I followed-up until I was told on 10 May 2013 that service order no. 4133559947 was issued to an agent that didn't service my area. No one from Samsung had told me of this; I had to call the agent myself to find this out and then come back to Samsung to let them know.
On that same day (10 May 2013) a new service order was issued to an agent servicing my area. I called the agent myself to speed things up and arrange a visit. Technician from TTS (the agent) serviced my machine on 14 May 2013 and informed us that a part from the machine needed replacing. This part was apparently to be ordered from Johannesburg and would be available on Friday 17 May 2013 for fitment into my machine.
Up until now I have received no follow-up, no e-mail, no sms, no call from anyone at Samsung about this and also no communication from the agent.
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