Ana Sofia de Victoria Pereira Vieira
(+244) 928 057 089
[email protected] / [email protected]
LETTER OF COMPLAINT
Dear Sir/ Madam,
My name is Ana Sofia de Victoria Pereira Vieira. I enrolled to study in Damelin in 2017 after failing to return to South Africa in time for my registration at Cape Peninsula University of Technology. I paid for the full course, but because I couldn’t have my student visa on time I informed school, anulled my registration and asked for a refund - which they said it wouldnt be a problem and they would do it after 12 weeks. 12 weeks went by and I did not get my money back. I went there personally twice and I emailed the school more than 30 times (this since 2017). In 2020, it seemed that my emails finally went through as they put in contact with Zinhle – the refunds administrator - they said my refund was approved but it would take 12 weeks to be paid. Even though, I had go through it before, I was hopefull that such would be resolved since this was the furthest assistance Damelin gave me I thought they were taking my complaint seriously and I agreed to wait for these 90 days. What, would be 90 days after waiting for almost 4 years right?
The date said to be paid was 26th of November of 2020 according to her. I waited until the 28th because I thought that maybe because the banks would be different the payment was just delayed. Damelin did not tell me that they wouldn't be able to make the payment until I emailed them asking about it. Zinhle then said that due Covid19 I would have to wait. When I comprehensible asked for until or if they have a perspective for when would they be able to make the payment they stop responding to my emails and up to this day the money is not on my account. I understand that we are all living difficult times, but hence "all". Damelin, is a very large business I am one person. I do not have the same means of sustentability to just give almost 30 000 randes away, I am a single mother with a child that needs food and clothing, and I am too affected by Covid19. Due this lack of payment from Damelin, my name was already given to a collection agency since I am not in Angola and I had debit orders on my card that wouldn't go through because they simply did not comply with their word I am now with my credit ruined.
I am now using every tool in my power to hold Damelin against their actions, get my money back plus reparations for the amount of stress and collateral damage they are still making me go through including legal action.
I hope you can act as a mediator and serve justice. Please contact me if you need written proof of what is hereby written, as I have all my emails saved in archive and the dates with screenshots and records of every phone call I made them since 2017.
Ana S. Vieira