Unisa
I would like to bring under your attention the following two key consumer rights as documented by SANCU:
"The right to be heard - The retailer, supplier or anyone else involved must listen to the consumer when they complain. The compliant should be addressed with the person at the top or a manager of a particular store."
"The right to redress - When you are sold an inferior product or service, you have the right to go back to the seller and demand a replacement or a refund. In some instances this right is protected by law and consumers can take their cases to the courts to exercise their right to redress."
You are in violation of both these consumer rights. Today, I was refused assistance from one of the staff working at enquiries. Also, when I asked to see the manager of the office or to be put in touch with her, I was told that it was simply not possible. I have also sent emails of complaints to Unisa on which I have received no reply.
I am utterly dissatisfied with the lack of service (not as promised) that I have received from Unisa. I am by law entitled to a refund on my registration fees of R3420. I look forward to your feedback before I take legal action.
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