We have lodged a ticket with Partserve on the 16th of May 2022! I have had to email them in order to get a respond out of them. SInce then emails back and forth, eventually we paid the full amount as we were instructed by Partserve to pay in order to have our plotter fixed urgently! Paid in full, only to be advised that the part has been ordered they have no idea how long it is going to take! Nobody informed us of a part having to wait for, our company has deadlines to meet and we are reliant on our plotter! I have emailed the managers in charge, Rene Hiscock, Charnte Papier, Bridget Zeelie and customer care. They all reply with a different story. I then phoned Head Office to speak to Ken McLaren, told he was out to lunch, asked if I could leave my phone number for him to call me back, gave a detailed explanation as to the problem, with the number, needless to say I am still waiting for a response. Is this the way they treat their clients? Probably because they have the monopoly so they just dont care!!
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