Europcar
Billed for fuel, but returned car with full tank!

1. Car returned to Cape Town International with a full tank of fuel - filled up at BP less than 1km from drop off.
2. Told receiving clerk that tank was full.
3. Noticed later that emailed invoice incorrectly reflected an amount for fuel usage.
4. Emailed Europcar's customer care on 8 April 2013 via their online help desk, with scanned invoice AND fuel slip from BP (time and date reflect that my to- up happened minutes before handing over the car).
5. Received automated reply that response would take up to 48.hours.
6. Still waiting for reply.