My vehicle's key was recently and in order for me to replace it, I was advised to install a new locking system in my vehicle. For this I need my vehicle registration document as well as a copy of my ID. On Monday morning (15 April), I sent an e-mail to the person in possesion of my registration documents at Stellenbosch Toyota, requesting them to send it to me. I received a response, telling me that he will look into it. Later at 13h00 on Monday I asked how far he is with it, and he responded by saying he will look in my file. At 16h30 on Monday, I phoned him and asked where the document is, and his reply was that he will send it right now. I never received it.
On Tuesday, at about 13h00, I once again phoned him and he replied that he will send it to me right now. Again, I received nothing. Later on Tuesday afternoon, I sent him an e-mail expressing my disgust at the poor customer service and asked that he send me the document as soon as possible. Again, I received no response. On Wednesday morning I contacted the branch manager and informed him about the incident and once again requested the document to be sent to me. Once again, I received no response. This is pathetic.
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