I phoned the advertised number for the Service Manager, after been put through more than 6 times back to reception, and holding in total for 20 minutes, got hold of the Service Manager. I explained my Engine Warning Light issue, and the no power issue. The response was please get your vehicle here, and we will see when we are able to help you. They will also not be able to assist me as an "emergency", though I'm standing next to the road. I was put back to the booking person, whom said earliest is the 21st, and today is the 13th. Indeed very annoying when a loyal Merc Vito owner is in need. I told the booking agent that that is prosperous, en please could I speak to the Complaints department. The complaints manager then reassured that no assistance could be granted when the vehicle is not on the premises, and that the booking date will be the first when I could be accommodated.
I in turn phoned Sandown Midrand, and was asked to bring the vehicle immediately, as they will be able to assist later today or tomorrow. Menlyn, please get your Customer Relations act together, and follow in the footsteps of Sandown..
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