After getting our new Kia Soul, 24 Dec 2012, it unfortunately developed an annoying rattle. We took the car to the Service Centre in Menlyn. When we collected the car in the afternoon we noticed a vicious scratch on the rear bumper, which had not been there before.
The service agent, Jenna, was very professional and helpful in her approach to the problem. Jenna went to find the service manager, Jacques, but returned without him. Jenna however informed us that he had agreed to repair the damage a week later. When my wife remarked on the inconvenience, Jenna went and got approval from Jacques for a courtesy car. Jenna even apologised for the extra time it would take when we check our Soul in again due to the paperwork which has to be completed for insurance purposes.
However, when we arrived today, 6th February to have the repair affected, Jacques, stated that he never would have agreed to a courtesy car. How unprofessional is this! Unfortunately this negated all the great work done by Jenna the previous week. To top it all, after waiting for one and a half hours to book in the Soul, we were informed that, as it was drizzling, the repair could not be done anyway.
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