AfricaComplaints.com » Cars & Transport » Complaint / review: Mercedes-benz South Africa - MBSA is not interested in Customer Service | #284987

Mercedes-benz South Africa
MBSA is not interested in Customer Service

I have e-mailed MBSA twice in the last 3 months but I do not get any response. I then called Head Office in Zwartkop - Centurion asking to speak to the CEO. What a joke, they refuse to transfer me to him. Is there service so poor that he does not want to talk to unhappy clients?
I think he has to know how poor the Customer Service is in this establishment!!!

I want to purchase a vehicle but require specific information on the vehicle and no one can help me.
So --- firstly I can't advertise their brand when the vehicle is on the road and secondly they are the only Manufacturer that can provide such a vehicle to me, where do I go from here?

Shall I contact Germany and inform them about the poor Customer Service that MBSA provide?

Date:

Company: Mercedes-benz South Africa

Country: South Africa   City: Head Office - Pretoria

Category: Cars & Transport

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