AfricaComplaints.com » Cars & Transport » Complaint / review: Mccarthy - Poor after sales service!!! | #281062

Mccarthy
Poor after sales service!!!

To whom it may concern,

I have been receiving the worst after sales service I have ever experienced by your VW Wonderboom Branch.

I purchased a brand new Golf 7 GTI in July and ever since the purchase have just had terrible service. Since my purchase, I had problems with my suspension which in turned out to be problematic shock mountings. These were ordered and only replaced in October (3 months since the purchase) This was eventually replaced, but my suspension issue was worse after collecting the vehicle, so I had to take it back in, only to find out that the shock mountings were not fitted properly. I also advised on a problem with my driver side window which is squeaking every time I wind down the window. Parts were ordered for this in October, I am still waiting for an update and feedback on this (almost 2 months later) I have to phone the whole time to get an update, only to find the service consultant advising that he will phone me back which he NEVER does. I phoned again this morning and I'm still waiting for my return call!

This is ridiculous and I will never recommend your dealership to anyone!

Date:

Company: Mccarthy

Country: South Africa   City: VW Wonderboom

Category: Cars & Transport

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