I HAVE BEEN A MEMBER OF THE AA FOR 37 YEARS AND THEY HAVE NOT LET ME DOWN IN JOHANNESBURG FOR SEVERAL CAR STARTING TYPE OF PROBLEMS. I HAD A PROBLEM LAST TUESDAY EARLY AM (05H15) WHERE MY FRONT TYRE BURST ON THE N1 IN BLOEMFONTEIN DUE TO DEBRIS FALLING FROM A TRUCK . I PHONED THE EMERGENCY NUMBER BUT RECEIVED NO CALL BACK AND FIXED THE PROBLEM MYSELF WITHIN AN HOUR. i EXPERIENCED A LOT OF DANGER DUE TO THE PROXIMITY OF MY VEHICLE TO THE INSIDE TRUCK LANE. I CANCELLED MY CALL AND ASKED FOR AN EXPLANATION OF THEIR POOR SERVICE, ONLY THEN DID I GET A CALL FROM THEM ADVISING THEY WOULD ONLY ARRIVE IN A FURTHER 20 MINUTES. TOO LATE.
I THEN COMPOSED A DETAILED LETTER TO THE AA WHICH WAS ACKNOWLEDGED WITH AN AUTOMATED RESPONSE THAT MY QUESTION WOULD TAKE 48 HOURS TO REPLY ON.. IT HAS NOW TAKEN SIX BUSINESS DAYS WITHOUT A RESPONSE. WOULD YOU PUT YOUR WIFE AND CHILDRENS SAFETY IN THE HANDS OF SUCH A SERVICE ORGANISATION???
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