My husband (49 yrs) purchased his dream car on the 13th September 2013. A red C63 AMG Black Series Mercedes. We've been through 3 Mercs over a period of 5 years (C32AMG, 2009 C350 Avantgarde, 2009 C63 AMG).
He enjoyed three weeks of driving bliss, then the joy turned to utter horror. While driving home from a family visit 15 Kms away the car suddenly stopped. Oil spewing out the engine and smoke started coming out the engine and exhaust.
We made contact with Merc on call, they came out and towed the car to Merc Constantia.
We where told that there's two holes in the engine block! Two pistons went through the engine block!!! A new engine costing 800 000 (excl vat) needed.
My husbands first interaction with Merc: "what speed where you going"
HELLO!!! High performance car even if you going 300 should not produce this result. Thank goodness for tracking devices, I pulled a report and the car has never been over the 180km mark.
In the interim we sit without a vehicle paying a massive monthly instalment and NO OFFER OF A COURTESY CAR FROM MERCEDES!!!
We have reported this to Mercedes Benz Customer Service on 3/9/13. No feedback to date!
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