Package arrived in SA and detained at Customs with a questionable Health product. I struggled with staff of DHL Customer services on 1/10/2013 to resolve this issue of discarding the product but retaining the remaining order. The results disheartening as all information was conflicting and absolutely not aimed at finding a solution.
Today 2/102013 NDIMPHIWE ADAMS (DHL ZA) responded to my email and called me. He is an absolute 5 Star Gentleman. My issue was resolved instantly!
EXCELLENT SERVICE & ATTITUDE FROM MR NDIMPHIWE ADAMS (DHL ZA). THANKS A MILLION FOR MAKING A DIFFERENCE.
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