AfricaComplaints.com » Cars & Transport » Complaint / review: Mahindra SA - WORST AFTER SALES SERVICE EVER!!! | #201436

Mahindra SA
WORST AFTER SALES SERVICE EVER!!!

I bought my mahindra thar in Dec 2012 and the level of service i received since is up to. At the 10000 km service there was an oil leak on the gearbox which was not sorted out as it was not "serious", at 20 000 km the clutch had to be replaced as result of leak. I was told it will take 3 days to replace, after the 3 day period i phoned them to find out where my car is and the mechanic said he accidently put the old parts back in my car with the new clutch it is going to be another 3 days before i can have my car back. 4 days later i was contacted to collect my car, when i got there there was no explanation, apology, or anything, just a casual "theres your keys have a nice day".

Then 3000km later this intense noise erupted from the gearbox, took the car back, told them the thrust bearing is making a noise. They simply "lubricated" the release bearing, without taking the gearbox out, in other words now the new clutch is also full of oil... Went back 150 km later when the noise returned and demanded they investigate better, they then "realised" they didnt replace the pilot bearing with the clutch.
Should have heard from them 3 days later, week 6 and a service l8r, still nothing

Date:

Company: Mahindra SA

Country: South Africa   City: Centurion

Category: Cars & Transport

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