Skynet Worldwide Express
Couriered package not moving!

I had books/study material dispatched on 11 July from UNISA.
Skynet's system shows:
12/07/2013 15:00 Received in JOHANNESBURG
12/07/2013 16:45 Received in JOHANNESBURG
13/07/2013 03:36 Dispatched To JOHANNESBURG GROUND JOHANNESBURG
16/07/2013 10:39 Received in JOHANNESBURG
Despite calls to the call centre there has been no progress or movement in over 3 days.
At this rate POST OFFICE would be faster!
I WANT MY MATERIAL!!!