I work in the motor industry myself, and I was simply taking a clients vehicle in for an inspection, etc. Which I do on a regular basis!
But to my surprise it wasn't like any other drop off I have ever experienced thus far...
When I drove into the parking area, parked the vehicle and immediately i was greeted by a lady consultant which knew exactly who I was and what the vehicle was there far.
Walked me into the lobby area where I had a cup of coffee in a very friendly environment, read a few brochures; then was dropped off at work by an extremely professional and friendly driver.
I just really thought this dealership deserved a compliment for the brilliant attitude they have :)
Kind Regards
Sean
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