They denied on the day of purchase that the vehicle was in an accident.
Do you call that committed to customers???
The highest trade in value McCarthy Vw Middelburg was offering us, was R50, 000.00. The outstanding
amount is R78, 719.98. Who is going to pay the rest?
Dear Mr Kruger
Thank you for contacting us.
Volkswagen of South Africa works through an Independent Dealer Network.
As the manufacturer of the vehicle, we are always committed to helping our
customers by honouring our legal obligation under the warranty.
The Audi Pre-Owned Sales Manager,??? has confirmed that
these three options were offered to you:
1. Trade in offer
2. Repair the vehicle;
3. Settle the account on your current vehicle, outstanding interest included,
less the usage of the vehicle. Please note that you will be liable for the
usage of the vehicle, which will be calculated at AA rates.
As the dealerships are independent, your sales contract is with them and not
Volkswagen of South Africa. Therefore, we will not be able to mediate this
matter further.
To: Mr Gert Kruger
E-mail: [Email Removed]
06 June 2013
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