We received a voucher booklet from leisure travel international which stated that when you buy a main meal you reveive a main meal up to the value of R100. After 6 of us enjoyed our main meals, we were told by the manager, Xander that it only applies per visit for the bookholder of the booklet and his spouse even though in the booklet there are 5 vouchers. Nowhere in the booklet it states that it is only per visit and nowhere it states who the bookholder of the booklet is. After contacting the owner Andre, it was clearly visible that he does not know the fine print of the vouchers and he was not even willing to understand our situation. The attitude of the manager were absolutely unacceptable!! He was of no help and the customer relationship was non-existing!! He had an extremely bad attitude!!
0 comments