This is the continuation of the report filed a week ago and Nicole, feel free to respond.
I got a call from Warren at Spur Customer Service who asked me if the Insurance Company has been in contact with me. Not having heard anything since your online reply, I told him I had no idea an Insurance company was involved. I am then told that they would arrange for the Claims Manager to call me. So I wait, and I wait, obviously, once again no one takes ownership to keep me, the father of the injured girl in the loop as to what's going on. At which point does the client actually matter? Are the customers who complain seen as a drop in the ocean from all the clients who frequent your restaurants?
Again, I will ask that you call me Nicole. Obviously requesting feedback via the [URL Removed] route doesn't work.
You have my number.
P.S I said before I'll be taking this further, so if I don't hear from you tomorrow (technically today) I'll keep my appointment with the Tygerburger and go from there. The public have a right to know.
Regards
Andre
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