AfricaComplaints.com » Cafes, Bars, Restaurants » Complaint / review: O Galitos - ITS UNREASONABLE!!! | #231206

O'Galitos
ITS UNREASONABLE!!!

We are having a meal at this restaurant. We order a certain champagne which appears on the drinks list and the waiter comes back saying they do not have it. We ask if we could have mimosas instead, the waiter says they do not serve this so I ask that he asks the bar man because they have juice and other champaign, he is adament that they do not so I walk to the bar myself and the floor manager tells me they can't serve us mimosas because it's "unreasonable" to make this for us because they do not have smaller bottles of champagnes to mix with and it's "unreasonable" for them to open a bottle of champagne just for this. I say it's fine and walk away.

It does not end there, the floor manager comes to our table to reiterate how unreasonable my request is and states that if I want the drink that badly I can buy a bottle of champagne and juice and whatever is left we can leave with.

He comes back to the table and asks how breakfast was so I choose not to say anything while my sister replies to say it is fine. Then he says I guess she is not talking to me, referring to me. Tell me how I, the paying consumer, am supposed to react to being addressed like this by a senior staff member.

Date:

Company: O'Galitos

Country: South Africa   City: Centurion

Category: Cafes, Bars, Restaurants

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