AfricaComplaints.com » Cafes, Bars, Restaurants » Complaint / review: Mcdonalds - New McDonalds Benoni - Yet another complaint | #203116

Mcdonalds
New McDonalds Benoni - Yet another complaint

I noticed several complaints already about the new McDonalds in Mercury Rd Benoni but had such a bad experience I just had to add another one.

Drive through - minimum of 25 minute waiting time. Been there 3 times and 25 minutes is the fastest they were able to get me from the order window to the pickup window.

Unprofessional. Lady taking the order screaming orders at her colleagues without muting her mic. I could never tell if she was speaking to me or somebody in the background. Also spontaneous changing of the person taking the order and having to start from scratch.
Poor audio. It's so bad the lady in the car behind me got out to go and explain the order to them inside.

I get to the payment window and they ask if I placed an order (!?). Seems like the lady behind the counter has to look through a pile of roadhouse style orders to get to mine. I thought the drive through system was designed to avoid issues like these.

After finding my order I realised they managed to get it wrong despite my repeated confirmations.

After a short 15min from the payment to collection window I pick up my order, shake my head and open my food to find the chips are ICE COLD.

Will never go back.

Date:

Company: Mcdonalds

Country: South Africa   City: Mercury Rd, Benoni

Category: Cafes, Bars, Restaurants

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