AfricaComplaints.com » Cafes, Bars, Restaurants » Complaint / review: Espresso Restaurant - ESPRESSO - SHOCKING CUSTOMER SERVICE | #113501

Espresso Restaurant
ESPRESSO - SHOCKING CUSTOMER SERVICE

Yes, the food is fantastic. It's just a pity that the attitude of management is so disgusting.

After messing up our order good and proper, the restaurant still had the audacity to charge us for extra sauces (@R22 per sauce) for 4 dishes that were meant to come with the sauce in the first place (left out as an error).

The restaurant should have at least given us some discount for all the inconvenience but instead they wanted to charge us even more than we owed.

After informing the waiter that we would not be paying for the extra sauces, he then came back with exactly the same bill and told us that the sauces had been removed from the bill.

After re-adding the bill 4 times and indicating to the waiter that the sauces had not been removed, he became very defensive and blamed the other restaurant staff for misprinting it.

We requested to speak to the manager several times but an excuse was constantly made about why he couldn't come to the table even though he was standing right behind the bar. What a cowardly act!!!

Eventually, the sauces were removed from the bill but there was still no compensation for their mishaps and the no show of the manager was a disgrace!!!

Date:

Company: Espresso Restaurant

Country: South Africa   City: Parkhurst

Category: Cafes, Bars, Restaurants

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