I sent a mail to FNB for someone to help me with a querry 5 hours later i have not recieved a response. this was a mail sent on their site ...
Dear FNB, On the 22 January 2014, I had the pleasure of being assisted by Janine from the Platinum Credit Card division. I must really commend this lady for her GREAT Attitude and Efficiency. I called in regarding a billing error in which I believed I had only to find that it was my mistake. You ...
I SUBITTED A CLAIM FOR DENTS AND SCRATCHES IN THE 1ST WEEK OF DEC2013!!! NO ONE BOTHERED TO INFORM US THE PROGRESS OF THE CLAIM UNTIL I FOLLOWED UP IN JAN2014!! AFTER I PHONED THE CALLCENTRE MORE THEN 10TIMES BECAUSE NO ONE COULD PICK MY DETAILS UP!!! I FINALLY WAS TOLD STEVEN IS HANDLING MY ...
OSwitched to FNB telephonically around the 8th Jan.14th Jan received an sms confirmation about receiving my request to switch my debit orders. The same day on the 14th I received an sms from FNB to collect my card at my branch. On the 15th, the debit order switching process started, which I was ...
I logged a complaint on the 24th of January, on Hello peter and FB as well as sent an email to the complaints department and ombudsman. I get silly responses saying that they are all looking into it and NO ONE GETS BACK WITH AN ANSWER! I AM SICK OF THIS. I still dont have my cheque card, can not ...
Last October I had changed from FNB to another bank. I went into the Branch in Morning Manor Sandton. Told the consultant that i need to close the account, he checked the account and advised i had a small credit of R1 some change and asked were should they transfer the credit. I told the guy to ...