I just received a call from an agent at FNB call centre (cant remember his name) trying to sell me a benefit in the event should I contract cancer. He did confirm with me the that I did sign up to receive special offers from FNB. However, I have a few problems with this:
* FNB know very well that I am at working, why do they bother people when they know you cant talk at work?
* I informed the sales person that I did not want to say yes, that I first wanted to work through my budget. He asked me another 3 times if they can go ahead. Is once not enough? How many times does a customer have to say no?
* Instead of bothering people at work, why dont FNB send you an email detailing the plan and benefits and let you make up you own mind in your own time?
* I have stated with FNB that I prefer to be contacted via email, yet they still call.
Really FNB, start listening to what your customers preferences are or you are well on your way to losing them.
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