The following is an extract from my original complaint:
ALSO NOTE, THEIR AUTHENTICATION SYSTEM REQUIRES YOU TO ENTER YOUR PIN OVER THE TELEPHONE. So, if you are phoning from work and your calls get logged, YOUR IT DEPARTMENT WILL BE ABLE TO OBTAIN YOUR PIN NUMBER.
Here is an extract from the reply from their legal department:
The risk that a telephone call may be intercepted while inputting your pin has been considered...
I never mentioned that the call needs to be intercepted. Clearly the legal team did not do their homework, they did not even contact me to ensure they understand the complaint.
If your calls are logged, it does not mean that it can or need to be intercepted, part of what it means is that the buttons that you push on the telephone gets logged. Thousands of companies uses call logging systems to monitor their employees which renders FNB's Card & PIN authentication system UNSAFE TO USE. Clients' money can go missing by fraudsterd withdrawing money from ATM and FNB will just say that the correct PIN was used.
Can someone from FNB's legal team please contact me to make sure they understand before sending a futile response like they had.
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