Dear Peter,
I have an account with Nedbank. I transact inside the branch as I never took the debit card.
On the 15-01-2013, I went to my branch (King Williamstown) to do transaction. When I received the balance, I noticed that it was R3000.00 less. I did not enquire then but went home to do some reconcilliations and review previous statements. I could not account the R3000.00. On the 15-03-2013, I went to the same brach and enquired. The printed the statement and it indicated this withdrawal dated October 2012. I requested the bank to investigate it as I never withdrew the amount. I was called to go to the brach again and went on 19 March 2013. I was told that the withdrawal was done on Teller 7 on 31-10- 2012 and I am not the recepient of the money but I was not shown the video footage to see the withdrawer. Surprisingly, I was out of town on that day.
When I asked how the money was withdrawn without my identity document, I could not get answers from the Branch Manager. Instead they were rude towards me. They were saying I am accusing the branch of my money. The branch manager stated they have closed the matter.
Please assist.
Ms. NP Tetyana
0824259326
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