I ordered a smartphone through FNB, for the use of my husband in his business. The phone was delivered on the 28th of March 2013 in the afternoon. On opening it at home, we were disgusted to find a damaged phone. I contacted FNB immediately after returning to work after the Easter Holidays on the 2nd of April 2013.
After numerous follow up calls, the phone was only picked up on the 11th of April 2013 (9 days after reporting the issue). In all that time, the only call I got was from a woman from Digital Planet who said she was awaiting authorization from FNB.
It is now the 24th of April and the phone that FNB promised would be replaced has still not been delivered.
This was meant to be a tool for my husband to use in his work and it has now become an obstacle to him doing his work appropriately.
I am very disappointed in the manner in which FNB has handled this issue and wish I had taken my business to people who were going to treat me with dignity, respect and professionalism. My husband and I have banked with FNB for almost a decade and are greatly disappointed with the service we have received from FNB.
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