I logged a complaint on March 22nd at 09:03. FNB had their usual response [see below]. Since then no communication. I am hoping that through this channel they will provide a more positive outcome.
Hello NJRB,
I acknowledge receipt of your complaint and thank you for taking the time to advise us of your experience.
Your complaint reference number is 266932. I have handed the matter over to our Banking Channels team for resolution.
Regards
Mpumi Ncube
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