On Saturday morning, 13/4/2013, at approximately 09:55 I visited the afore-mentioned branch to increase the limits on my father's Islamic saving account, of which I have full signatory rights on. I was standing in the very long line at enquiries for more than an hour, as only 2 tellers assisted at enquiries. The problem I had was people are attended to at enquiries, sent to the tellers and still have the priviledge of jumping to the front of the enquiry line and the rest of the clients only had to wait. I enquired from staff who the branch manager were, whereby I was informed is not on duty for that day. I asked who the person in charge was for that day and was told the Customer service manager, Ms Pretorius. I went to her and discussed my issue and she was completely ready for any complaint of my nature to come and I could sense that she had a problem with her superiors and the decisions made by them. The first words that came out of her mouth was " well there's nothing we can do about your problem you must come and speak to the top managers so that they can see there's a problem". I think she should be stripped of her title because she is not client orientated and idiotic
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