When I visited the branch I was greeted by an exceptionally long queue at the Enquirers desk, most of which were made up of the elderly. At the desk was a foreigner who could not express herself fully in English, and an elderly man who was hard-of-hearing. After 30min, and after hearing of another client who was at the branch from the morning, I finally got to the desk. I was served fairly quickly, this serves as proof that the problem does not with the enquiries staff.
My problem is with the presence of solid glass between the client and staff. For a normally hearing person (me), the sound from the staff member is noticeably dulled. Do you really expect an elderly person to hear you properly? and more importantly can your staff hear a client with a frail or inarticulate voice?
Every other bank: FNB, ABSA, Nedbank at Preller Sqaure... and almost every other branch, has NO Barrier between the Client and staff at the Enquiries/Info section. Most even go as far as to have nothing at the money-handling tellers.
Secondly, the Cash-Excepting ATM at Brandwag NEVER accepts cash deposits on weekend, I don't know if it's intended or not but it's an inconveince. Call for more info.
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