Recently openend an FNB checque acc. After SMS, went to the branch to collect card.
Now all good and ready to go - or so I thought!!
I phoned Customer Services / Sales department as I wanted to take up the tablet or smart phone on the account as advertised by FNB. At start my call was transferred from the one to the next agent, with me having to explain my reason for calling every time... thrice.
Eventually ended up at Sales, gave them my ID number as the supporting doc that I received on collection with the card did not stipulate my acc number. Was told there is no checque acc linked to my ID. I also tried the actual card number printed on the card - which showed as an active cheque card, but still no account linked to my name.
I asked the agent what to do next, so I was told that my call will be transferred YET AGAIN - this time to General Banking. I was also told that I must then EXPLAIN the scenario to them.
Absolutely stunned! How was I issued a card if there is no apparent checque acc linked to my name???
WHY should I be the one to explain it to the next department again so that I CAN GET THIS RESOLVED.
Is this how you treat all new customers? Already regret using FNB
0 comments