I recently changed banks based on fnb's promises but from the time i went to finalise the account its been problem after problem and, to the extent where an employee at fnb spoke to me quite abruptly.
i need to now set the limit to my internet banking and was told by the branchmanager to go back to the branch to have that done as soon as i've been online and set it up and i will be quickly assisted without delay, for the past week i've been going to the bank everyday during my lunch break only to see super long cues, today i sat and waited, while waiting in the cue a lady came and sat after me, as soon as the consultant was free this lady, who was right in the back of a very long cue, stood up and went to the consultant and was immediately assisted most courteously but when i approached the consultant before my turn only to enquire aboutwhat i was previously told and setting my limit but the consultant very rudely and abruptly told me "sit and wait your turn' without even allowing me to finish.
all of this leads me to think that fnb "superb service" only applies to friends and family of employees or is based and that i should switch back to my previous bank. pathetic
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