In november last year my car was hit with hail damage. Santam assisted and my car was repaired by Global Hail Solutions and AA Auto Body. I am writing this, as it seems I am not the only one who has major issues and concerns with the Companies above that Santam use for these types of repairs. I was not happy with the work done on my car and had to take it back to them. They have now had my car for 3 weeks, and not once have I been contacted, I am continuously having to phone and find out how far my car is. This is ridiculous, I am at the stage where I am going to go the the Short Term Insurance Ombudsman, and I will take on Santam and not GHS or AA Auto body, as I feel that Santam has contracted this company therefor they are liable for the extremely disgraceful service that there customers are getting. And what makes it worse, who can I complain to as GHS does not respond on any complaints on Hello Peter or when you mail them. I am at my wits end with this, I want my car back and I want it in the condition that it is meant to be in!
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