Complaint / review / scam report
AIG Life South Africa
Angy about bad service and delay in my claim

Claim no 000746685 - very angry about bad service and delay in my claim
I am really angry at the way my claim has been dealt with. On the 19 December 13:02 PM I emailed my claim with all my documents to AIG (Johnson Molema). On the 19 December 3:23 PM I received an email to advise my claim application has been received and escalated to be processed. I have been following up and keep on getting told to phone on the next Monday. On the 19 January 2013 it will be a month my claim has been with AIG and I am still told to call on Monday. On the 31 December 2012 I called in and was told that I must resubmit my documents, which I did. I emailed it to Saajidah, and got no response to say that she did get the documents. I again followed up on the 2 January via email to Johnson to my surprise no feedback was given. On the 4 January I called in and got hold of Johnson and I had to resubmit my documents again. On the 7 January I sent an email to Johnson to find out what is going on because when I call into the call centre I get told to phone on the Monday. On The 8 January I got feedback from Johnson to advise I have a claim number and to call the call centre which I have been doing f

Offender: AIG Life South Africa

Country: South Africa   Region: All Country   City: Claims

Category: Business & Finance


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