I called the Premier Suite requesting a tranaction to be reversed on my account. I incorrectly transferred funds into my bond account. I was asked to complete the necessary documents which I promplty did. I then received an e-mail acknowledging receipt. I was also told this would be done within 48 hours. 10 days later and no feedback. I called the premier suite requsting to speak to the agent who helped me. He was unavailable, so the agent said that he will pass the mesaage and request him to call me before the end of the day. Guess what - no call. I called the premier suite again. This time managed to get hold of the agent who initially helped me. (17 minutes later on the call) I was told the document could not be opened because the file was zipped. So if I didn't call then this query would just in limbo. I then asked to speak to a manager - Obviously nobody would be available, so I asked the agent to request for a manager to call me back immediately. Still no Call... So much for their motto HOW CAN WE HELP YOU.
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