I received a phone call from "FNB" offering me a cancer policy. The woman who called gave me a summary of the product and asked which option I wanted, the policy sounded good so I asked her to send me the paperwork so I could look over it. She said that if I had any questions I could ask her and put pressure on me to take the policy while she was on the phone as she had been unable to get hold of me and worried that she might not be able to again (I am difficult to get hold of by phone) and that if I got diagnosed with cancer tomorrow then I would have lost my opportunity. I again said I wanted the paperwork and she said that I would have it in black and white within thirty days of agreeing to the policy. After several minutes of me requesting the T's & C's and her giving various excuses why I couldn't the call "dropped" and she didn't call back.
What kind of company expects clients to agree to a policy that they haven't seen (except for one with something to hide)? I understand the fact that call centre agents need to be pushy to encourage impulse purchasing but do they really expect insurance clients to purchase a policy without understanding what the policy covers and excludes?
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