The bank consultant has failed to successfully change my debit orders when I had my salary deposited in to the cheque account which I had stopped to use for some time, and as such I was in arrears for some time on the RCP account. IN October 2012 I was made aware of the arrear amount and i paid it in full.
I have since tried to contact the standard bank to resolve a query on debit order initiated on my account without my knowledge and approval from December. I have gone to the branch in Rosebank twice to resolve this matter and nothing has happened so far. I was promised this will be sorted out in three days to someone will call me before the end of the day. I have sent an email asking from the tape recordings of the calls made to me by their rude call center agents and to date no one has responded to such. Now they have stopped my revolving credit facility and no one can explain as to why. I have made calls and right now i have had enough of this bank. I am moving to the next one.
Their unauthorized debit has resulted with me not being able to honour some debit arrangements including the STD mastercard, and incurring more charges and affecting my credit rati
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