Standard Bank
IVR does has no option to speak to consultants

I am very frustrated with standard bank's IVR system. Whenever you call them and want to enquire something you get answered by the IVR system and there is no option to speak to a consultant as the options offered do not cover all the enquiries one have. This results in customers wasting money on calls as the system cuts you off eventually and you have to call back. This seriously needs to be looked into. It is if that the bank has gone out of its way to try and avoid quiries from its customers.