On the 11th of March 2013 my mother deposited some money into my bank account for school books, and the moment that the money went into my account DMC debited R280 and a minute later debited the same amount again (R560 in total). My complaint is that I have no debit order agreement with DMC for the 11th, in December they debited on the 16th and not on the date I agreed on (last business day of the month) which means they have free reign to debit my account when ever they please, I called them and the debit order was not reversed.. Furthermore I receive no communication at all from DMC telling me how much i've paid and still owe, how will I know if i've paid off my debt and they're just illegally taking money from my bank account. I would like for my money to be put back into my account, they can debit it on the agreed upon date and can I get an email clearly stating how much i've paid and how much I still owe.
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