On 22 February an email was sent to First National Bank general enquiries regarding a courier who was demanding our address so that a delivery could be made from First National Bank.
As we had not been notified of any delivery, we found it worrying that he had a cell number, but no address. Thinking that this could be yet another of some sorts, an explanation was requested. This email was then forwarded by general enquiries to the Card Division on the 22nd. On the 5 March I emailed the Card division requesting a response. I got the standard - we will revert to you - response, and have still heard nothing!
Surely if something was to be delivered by courier the bank should have given them the address, and not just a cell number. In this day of left right and centre I would have also expected the bank to notify their clients that a courier will be contacting them.
The lack of response to emails is not what I expected from one of South Africa's leading banks.
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