It's with great regret that my only option left is to post this letter. My settings on my bank account has been changed without informing me to a value bundle which normally is a good option except mine has been changed to get maximum bank costs out of me which is the pay as you transact option and it takes 10% of my monthly income which I can not afford. I have spoken to the branch manager and after a promise to get back to me on Thursday last week, I still have not received any feedback.
This option was loaded in January2012 and I need Absa to write back all the unnecessary bank costs of the past year into my bank account asap.
Please help me to set this right as I have been a loyal customer since I could remember and it still use to be Volkskas Bank.