After a month and a half I'm still waiting to finalize my home loan application with Standard Bank. This is after at least 10 calls (from my side), numerous mails, and a branch visit. I've sent supporting documents (all required/requested documents) at least twice, but still some more documents are required. Apparently I haven't sent a specific set of documents, and this after another colleuague at Standard Bank told me they did receive it and a team leader will contact me.
A small suggestion from my side. If there's any major issues with a certain application, let one person handle it, and not the whole of the call centre, cause then the game "pass the buck" start. Also, get some individuels that can actually send/receive mails, as at least then everyone have all the correspondance in wiriting.
I also don't understand the idea of "online application", if a person then need to fax supporting documents... Only after alot of moaning did I get an e-mail adress, but apparently this is not monitored as I can see from the various follow up phone calls I've made until now.