To date i still dont have my query resolved and even though Verona Blom has said that this has been passed on to Forex for further investigation it was actually passed onto the wrong department for urgent follow up. I have tried calling and emailing Verona about this but have gotten no assistance or response from her or anyone at FNB.
Not to mention the service received from the client relationship manager at Discovery which was appalling. After being told the money was returned to my account and then used for a similar amount to pay of another merchant and that a recon would be done on my account to prove that i was wrong. Imagine like i dont know whats in my account and cannot do a recon? Would i be making this an issue if in fact i was wrong?
I was then told to contact the OMBUDSMAN to resolve this matter! Why must i know go to someone else and start this process all over again when I have show both FNB and Discovery that the funds have been credited to my account and that this needs to be released on their side! That their is nothing waiting for approval from anyone but them!
Its really disappointing to have been insulted and treated in such a manner.
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